Bauerfeind USA, Inc.
B2B Business Terms & Conditions
Effective Date: November 25, 2025
Version: 1.0
These Business Terms & Conditions (“Terms”) apply to all transactions between Bauerfeind USA, Inc. (“Bauerfeind”, “we”, “us”, or “our”) and its business customer (“Customer”, “you”, or “your”), including your purchase of any products sold by Bauerfeind or its affiliated brands (“Product(s)”).
By placing an order for Products with Bauerfeind or using our DME Management Software, you agree to be bound by these Terms.
1. Account Setup & Eligibility
1.1. Definition of Customer
A “Customer” of Bauerfeind is a legally established business entity or licensed professional that purchases Products for resale to other businesses, distribution, clinical applications, or institutional use. Customers are prohibited from selling Bauerfeind products directly on third-party marketplaces (e.g. Amazon, Walmart, eBay) or indirectly through other companies or resellers they supply.
Eligible Customers may include, but are not limited to:
- Licensed healthcare providers (e.g., orthopedic clinics, physical therapy offices, chiropractors, podiatrists)
- Medical supply distributors and durable medical equipment (DME) providers
- Pharmacies and medical retailers
- Hospitals, health systems, and rehabilitation centers
- Sports medicine facilities and athletic training centers
- Authorized e-commerce retailers (with written approval)
- Government or institutional buyers (with formal agreements)
1.2. Eligibility Requirements
Only legally registered businesses, healthcare professionals, or distributors approved by Bauerfeind are eligible to enter into these Terms and sell Products. Customers are appointed on a non-exclusive basis.
To qualify as a Customer, the entity must:
- Hold a valid business license in their jurisdiction or professional certification appropriate to their field
- Provide a valid Tax ID (EIN) and reseller certificate/ tax exempt certificate (if applicable)
- Submit a completed Bauerfeind B2B Application, available here
- Agree to comply with these Terms
If at any time Bauerfeind becomes aware that you are selling Products through an unauthorized third-party, we may immediately revoke your right to be a Customer and purchase Products.
1.3. Account Approval
Customers must complete a Bauerfeind B2B Application and receive written approval signed by an authorized employee of Bauerfeind, which may be provided either through a signed document or by written email confirmation, prior to placing orders under these Terms. Approval is at Bauerfeind's sole discretion and may be revoked at any time for breach of these Terms, breach of Bauerfeind policy, unauthorized sales, or misrepresentation.
1.4. Account Maintenance
It is the Customer’s responsibility to maintain accurate billing, shipping, and contact information with Bauerfeind. Bauerfeind will not be responsible for any failure to deliver shipments or communications to the extent arising from Customer’s failure to provide accurate information to Bauerfeind. Any changes must be communicated promptly. Please use the contact form at the bottom of the experts.bauerfeind.com webpage to update your contact information.
2. Orders
2.1. Order Placement: Orders may be placed (i) via the Bauerfeind website experts.bauerfeind.com, or (ii) through Bauerfeind’s Customer Service or Sales Representatives (with customer authorization on file). Minimum order quantities may apply.
2.2. Order Acceptance: All orders are subject to acceptance by Bauerfeind. We reserve the right to reject or limit any order at our discretion.
2.3. Backorders: Out-of-stock items may be backordered and shipped when available unless the Customer specifies otherwise.
2.4 Supply of Products: Customer acknowledges that Bauerfeind may supply other distributors or customers in priority to Customer.
2.5 Changes to Products: Bauerfeind may vary available Products or Product specifications in its sole discretion.
3. Pricing & Payment
3.1. Pricing: Business pricing is provided upon account approval and may be updated periodically. Pricing is exclusive of applicable taxes (see Section 3.5), shipping costs (see Section 5), or handling charges which will be billed to Customer at the time of Product purchase. The prices to be paid by Customer for the Products shall be Bauerfeind’s list prices as notified to Customer from time to time. Any and all expenses, costs and charges incurred by Customer under these Terms, including taxes, shipping costs, or handling charges, as well as other costs incurred in connection with Customer’s performance of its obligations hereunder shall be paid by Customer.
3.2. Payment Terms: Standard payment terms are Net 30 days from the invoice date, unless otherwise agreed in writing by Bauerfeind.
3.3. Late Payments: Interest may be charged at 1.5% per month (18% annually) on overdue balances. Bauerfeind reserves the right to suspend future deliveries for past due accounts.
3.4. Accepted Payment Methods: ACH, check, wire transfer, or approved credit card.
3.5. Sales Tax: Sales tax will be charged in addition to the Product price, if the Customer is not an approved reseller (verified by a valid tax-exempt certificate).
3.6. Retention of Title: A Product only becomes property of the Customer once Bauerfeind has received payment in full.
3.7. No Right to Set-Off: All amounts due under these Terms shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
4. MAP (Manufacturer Advertised Price) Policy
4.1. Purpose: To protect the brand value and ensure fair competition, Bauerfeind enforces a Minimum Advertised Price ("MAP") policy on select Products. Bauerfeind will make this MAP policy available to you upon account approval.
4.2. MAP Guidelines: Customers agree not to advertise Bauerfeind Products below the established MAP price in any form of advertising, including without limitation online, print, or other media.
4.3. Enforcement: Violations of the MAP policy may result in penalties, including but not limited to warnings, suspension of purchasing privileges, or termination of the customer relationship.
4.4. Policy Updates: Bauerfeind reserves the right to modify MAP prices and policies at any time upon notice to Customer. Any changes to the MAP prices and policies will be posted to Bauerfeind’s B2B website experts.bauerfeind.com.
5. Shipping & Delivery
5.1. Shipping Terms: Unless otherwise agreed, orders are shipped FOB Shipping Point (origin) via UPS Ground or a comparable carrier. Risk of loss and legal title to the goods pass to the Customer upon shipment. Bauerfeind retains a security interest in the goods until full payment is received. Orders received by 1 PM Eastern Time generally ship the same day.
Custom flat knit and round knit products are shipped FOB destination. Products will be shipped from the US or Germany.
5.2. Delivery Timeframes: Delivery estimates provided at the time of order are not guaranteed and may vary based on availability and carrier performance.
5.3. Shipping Costs: All shipping charges are the responsibility of the Customer unless otherwise agreed in writing.
6. Returns & Claims
6.1. Purchases Eligible for Return: Returns are only accepted for defective, damaged, or incorrectly shipped Products and must be requested within 60 days of Customer’s receipt of the non-conforming Product. Non-defective returns are accepted only at Bauerfeind’s discretion (see Section 6.2) and only if received within 180 days of the purchase date. All non-defective returned Products must be in original, resalable condition. Customer is solely responsible for return shipping costs.
For made-to-measure compression garments and knitted supports, Bauerfeind offers a 30-day wearing comfort guarantee, allowing patients to receive a replacement garment if dissatisfied with their purchase. This guarantee does not include refunds and is limited to one replacement only. Additional fees may apply where a garment is exchanged for a different product, style, or specification.
6.2. Return Pre-Authorization Required: All returns require prior written authorization from Bauerfeind. A return authorization (RA) must be issued by Bauerfeind and clearly displayed on the exterior of the shipping package. Returns without authorization number will be refused. To initiate a return or exchange please contact our returns department by email at returns@bauerfeindusa.com or phone at 1-800-423-3405.
6.3. Restocking Fee: A restocking fee of 20% will apply to all returned products, except for Uniprox products, which are exempt from restocking fees.
6.4. Credits for returns are issued only to the original purchaser on your original form of payment. Returns paid by invoice will be refunded as an account credit.
6.5. Return Shipment: Bauerfeind strongly recommends shipping your return via Fedex or UPS. Bauerfeind is not responsible for returned packages lost by any delivery service. Shipping costs will not be refunded.
7. Product Advertising, Use & Resale
7.1. Resale Restrictions: Products may only be resold by authorized resellers. Reselling, distributing, or supplying Products to any third party that is known to or reasonably suspected to: (i) resell products outside the United States, or (ii) sell via unauthorized online marketplaces, including but not limited to Amazon, eBay, or similar platforms, are strictly prohibited without the express written permission of Bauerfeind.
7.2. Product Modifications: Customers may not modify, repackage, or rebrand Bauerfeind Products.
7.3. Marketing: Customer shall: (a) only use or display advertising materials provided by Bauerfeind, in compliance with any marketing guidelines provided by Bauerfeind; (b) observe all directions and instructions given to it by Bauerfeind for promotion and advertisement of the Products; and (c) not make any written statement as to the quality or manufacture of the Products without the prior written approval of Bauerfeind.
7.5. Online Sales: Customer shall ensure that any website that it uses for the sale of the Products complies with the following quality standards and criteria: (a) the correct logo and images must be presented to the public via Customer’s online channel and any other marketing material at all times; and (b) any logo must not be used in a misleading way. All rights to brands, logos and trademarks must be displayed in the correct manner. Customer must not suggest that they own, manufacture or produce the Product. If Bauerfeind finds in its sole discretion that any action of Customer is damaging to its brand and affecting the credibility of its brand, Bauerfeind may terminate Customer’s right to purchase Products hereunder.
7.6. Packaging: Customer shall not, without the prior written consent of Bauerfeind: (a) alter or make any addition to the labelling or packaging of the Products; (b) make any addition or modifications to the Products or to any advertising and promotional materials supplied by Bauerfeind; or (c) alter, deface or remove any reference to Bauerfeind IP (as defined below) or any reference to Bauerfeind or any other name attached or affixed to the Products or their packaging or labelling.
7.7. Infringement: Customer shall promptly give notice to Bauerfeind in writing if it becomes aware of any infringement or suspected infringement of Bauerfeind IP or any other intellectual property rights relating to the Products.
8. Geographic Sales Restrictions
8.1. Territory Limitation: Customer is authorized to market, sell, and distribute Bauerfeind products solely within the United States and its territories.
8.2. Prohibited Cross-Border Sales: Customer may not export, trans-ship, or sell Bauerfeind products—directly or indirectly—to purchasers outside of the United States, including via online platforms such as Amazon, that enable international orders. This includes, but is not limited to, facilitating cross-border shipments or knowingly supplying products to third parties for resale outside the United States.
8.3. Violation Consequences: Unauthorized international sales are a material breach of these terms and may result in:
- Immediate suspension or termination of the customer account
- Revocation of wholesale pricing and privileges
- Legal action, including for breach of contract or trademark infringement
9. HIPAA Compliance Policy
9.1. Customer Responsibilities: If you, as a healthcare provider, covered entity, or business associate, handle Protected Health Information (“PHI”) in connection with Bauerfeind products, you must comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and its implementing regulations.
9.2. Data Security: Customer agrees to implement and maintain appropriate administrative, physical, and technical safeguards to protect PHI. Customer is solely responsible for any costs, penalties, or fines arising out of its failure to maintain adequate security for PHI.
9.3. Breach Notification: Both parties agree to notify each other promptly in the event of any security breach involving PHI.
10. Warranties & Liability
10.1. Product Warranty: Bauerfeind warrants that all goods will be free from manufacturing defects for a period of: (a) 12 months for Orthopedic Products; and (b) 30 days for Phlebology Products.
Normal wear and tear during the usage of the Product is not considered a defect. If the Product has not been washed or properly cared for, this could negate a warranty replacement. Your sole remedy for any breach of this warranty will be for Bauerfeind, at its option, to either replace the affected Products or refund to you the purchase price of such Products.
For made-to-measure compression garments, one replacement Product is allowed if Customer is dissatisfied. Custom made Products are available for a replacement only upon approval by Bauerfeind.
Please reach out to info@bauerfeindusa.com to initiate and file a warranty claim
10.2. Limitation of Liability: Bauerfeind shall not be liable for indirect, incidental, or consequential damages. In no event shall Bauerfeind’s total liability exceed the purchase price of the Products in question.
10.3. Disclaimer. BAUERFEIND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
11. Confidentiality
All pricing, product information, and customer-specific terms, including these Terms, are confidential and may not be disclosed to third parties without Bauerfeind’s prior written consent.
12. Intellectual Property
12.1. Bauerfeind IP: You acknowledge and agree that we own all proprietary rights in and to our brands, names, logos, trademarks, service marks, trade dress, copyrights, and other intellectual property related to the Products (the “Bauerfeind IP”). You are granted a limited, non-exclusive, non-transferable, revocable license to use the Bauerfeind IP solely for purposes of marketing and selling the Products as set forth herein. This license will cease upon termination of your status as a Customer. All goodwill arising from your use of the Bauerfeind IP shall inure solely to our benefit.
12.2. Use of Bauerfeind IP: Your use of the Bauerfeind IP shall be in accordance with any guidelines that may be provided by us from time to time and must be commercially reasonable as to the size, placement, and other manners of use. We reserve the right to review and approve, in our sole discretion, your use or intended use of the Bauerfeind IP at any time, without limitation. In marketing the Products, you shall only use images of Products either supplied by or authorized by us and shall ensure that all Product images and descriptions are accurate and up to date.
12.3. Prohibited Uses: You shall not create, register, or use any domain name, social media screenname, or mobile application name that contains any Product name or trademark, nor a misspelling or confusingly similar variation of any Product name or trademark.
13. Termination
13.1. Right to Termination: Bauerfeind reserves the right to suspend or terminate Customer relationships at any time, with or without cause, upon thirty (30) days’ prior written notice to the Customer. Without affecting any other right or remedy available to it, Bauerfeind may terminate these Terms with immediate effect by giving written notice to Customer if: (a) Customer commits a material breach of any term of these Terms which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of ten (10) days after being notified in writing to do so; (b) Customer fails to pay any amount due under these Terms on the due date for payment and remains in default not less than seven (7) days after being notified in writing to make such payment; (c) Customer repeatedly breaches these Terms in such a manner as to reasonably justify the opinion that Customer's conduct is inconsistent with Customer having the intention or ability to give effect to the terms of these Terms; or (d) there is a change of control of Customer.
13.2. Duties Upon Termination: On termination or expiry of these Terms: (a) Customer must immediately cease (i) selling the applicable Products (unless separately agreed by Bauerfeind); (ii) acting in any manner that may reasonably give the impression that Customer is an authorized seller of the applicable Products; and (iii) using the Bauerfeind IP related to the applicable Products; (b) Customer shall immediately pay to Bauerfeind all of Bauerfeind's outstanding unpaid invoices and interest; (c) all other rights and licenses of Customer under these Terms shall terminate; (d) Bauerfeind is not required to buy back stocks of the Products; and (e) Customer shall at Bauerfeind’s option promptly destroy or return all samples, technical pamphlets, catalogues, advertising materials, specifications and other materials, documents or papers that relate to Bauerfeind’s business that Customer may have in its possession or under its control (other than correspondence between the parties);
13.3. Order Cancellation: Bauerfeind may cancel any orders for Products placed by Customer before termination if delivery would fall due after termination, whether or not they have been accepted by Bauerfeind. Bauerfeind shall have no liability to Customer in respect of such cancelled orders.
13.4. Survival: Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Fulton County, Georgia.
15. Modifications
Bauerfeind may update these Terms from time to time. Updated versions will be communicated in writing and/or posted on our B2B website experts.bauerfeind.com. Any purchase of Products or continued sale of Products following such updates constitutes acceptance of such new or updated Terms.
16. Assignment
Bauerfeind may at any time assign, subcontract, or delegate any or all of its rights and obligations under these Terms. Customer shall not assign, subcontract, or delegate any of its rights and obligations under these Terms without Bauerfeind’s prior written consent.
17. Third Party Rights
No one other than a party to these Terms shall have any right to enforce any of its terms.
18. Severability Clause
If a provision of these Terms or a part of it is found to be void, the rest of the terms remain valid and in effect.
19. Entire Agreement
This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, representations, and communications, whether written or oral. Any additional or conflicting terms or conditions contained in any purchase order or other document submitted by Customer shall be of no force or effect and are hereby rejected.
20. Contact Information
Bauerfeind USA, Inc. 75 14th St NE Suite 2350, Atlanta, GA 30309
Website: experts.bauerfeind.com
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